Effective Date: 30/04/2025
Last Updated: 30/04/2025
At Hearts and Hands Saigon, we care deeply about your privacy and are committed to being transparent in how we collect, use, and protect your personal information. This policy explains how we handle your data when you use our website, donate, volunteer, partner with us, or shop through our platform.
1. Information We Collect
We may collect the following types of information:
Personal Information (when provided by you):
• Name, email address, phone number
• Delivery address (for donations or collections)
• Donation amount and payment details (processed securely)
• Volunteering or partnership preferences
Non-Personal Information (automatically collected):
• Browser, IP address, and usage data
• Device information and site behavior (for analytics and improvements)
2. How We Use Your Information
We use your information to:
Process and confirm donations
Arrange pickups and deliveries
Coordinate volunteers and partnerships
Respond to your ideas and questions
Improve our services and website experience
Keep you informed (if you opt-in)
We never sell or rent your personal data.
3. Donation and Financial Transparency
All monetary donations go to a dedicated charity bank account.
Funds are used as follows:
15% covers essential running costs, such as:
• Website maintenance
• Event logistics and materials
• Organizational expenses
The remaining 85% supports our charitable activities, including:
• Food and basic supplies
• Support for underprivileged individuals and communities
• Flow Day outreach and related programs
All financial activity is transparently recorded and can be reviewed upon request.
4. How We Protect Your Information
Personal data is stored securely with limited access
Security procedures are regularly reviewed to protect your data
5. When We Share Information
We may share your information only when necessary:
With payment processors to complete transactions
With logistics providers for deliveries/pickups
With partners or collaborators, only with your consent
We will never share your personal information for advertising or commercial purposes.
6. Your Rights
You have the right to:
View the personal data we hold about you
Update or correct your information
Request data removal
Opt-out of emails or communications at any time
7. Children’s Privacy
We do not knowingly collect personal data from children under 13 without parental or guardian consent.
8. Changes to This Policy
This policy may be updated from time to time. If major changes occur, we’ll post a notice on our website.
9. Contact Us
If you have any questions, concerns, or requests regarding this policy, please contact: Visit our contact page